Claim: City parks must be ready, safe and accessible to all residents of Toronto.

FACT: In 2021, The City of Toronto subjected unhoused Torontonians in City parks to intensive privacy-violating surveillance;1 planned complex multi-departmental operations involving hundreds of City staff, private security, and police to remove park users from parks and prevent their return;2 subjected Torontonians in parks to physical violence;3 and closed all access to large portions of several City parks for months with fencing and 24-7 security.4

Cover of City of Toronto Operational Plan Trinity Bellwoods Encampment June 22-23, 2021. Says "Confidential - City of Toronto Use only" at the top with the Office of Emergency Management Toronto logo. Tracey Cook's watermark is on it.
Cover of the Operational Plan1: click image to see plan.


City Claim: City of Toronto. (2021, June 18). The City of Toronto continues to take significant action to assist and protect people experiencing homelessness and ensure the safety of the City’s shelter system.

  1. Source: Documents provided by the City of Toronto in response to a request to the City of Toronto under the Municipal Protection of Privacy and Freedom of Information Act for information regarding the Trinity Bellwoods Park eviction. The Operational Plan includes surveillance of residents – some of this information has been redacted by FactcheckToronto to protect residents’ privacy. Additional documents received through this FOI request demonstrate the extensive surveillance of encampment residents, but have not been included to protect residents’ privacy.
  2. Ibid.
  3. The City’s efforts to clear City parks at Lamport Stadium, Trinity Bellwoods Park, and Alexandra Park resulted in Toronto residents being physically assaulted and pepper sprayed by police. On October 25, 2021, 5 Torontonians filed a lawsuit against the City of Toronto, the Toronto Police Services Board and four officers for the injuries they suffered when the Lamport Stadium encampment was cleared, which included traumatic brain injuries, concussions, and post-traumatic stress disorder.
  4. Throughout 2021, following the eviction of people living in City park encampments, the City of Toronto has been fencing off large portions of those parks to make them inaccessible to all Toronto residents. This has been observed at George Hislop Park, Trinity Bellwoods Park, Alexandra Park, and the parks at Lamport Stadium. The fencing costs alone for Trinity Bellwoods Park, Alexandra Park, and Lamport Stadium totaled approximately $357,000.

Claim: Parks Ambassadors work to ensure the city’s parks are accessible, equitable and safe places for all.

FACT: Parks Ambassadors displace unhoused people, making parks inequitable and unsafe for some unhoused people.

Parks Ambassador training focuses primarily on managing homeless people.1 This training includes learning protocols for dismantling every encampment Ambassadors encounter (see images 1&2 below).2 In 2019, Parks Ambassadors dismantled at least 725 encampments (see image #3 below).3 The fact that homeless people in Toronto are disproportionately Black, Indigenous, people of colour, migrants, trans and disabled people4 has serious implications when it comes to ensuring both the equitable access to public space and the health and safety of people who are subject to multiple intersecting forms of marginalization and discrimination.

Images 1 & 2: Slides from Parks Ambassador Program training materials

Image #3: Slide from Parks Ambassador Program training materials

FACT: Parks Ambassadors facilitate the seizure, disposal5 and destruction6 of unhoused people’s property, which not only contravenes City policy,7 but endangers people’s health, safety, and their lives.

The City admits that multiple people have had all of their possessions destroyed after being told that they could keep their belongings in the park while they settle into a shelter-hotel.8 Unhoused people’s property includes survival supplies like tents, sleeping bags, clothing, safety equipment, food, and heat sources, which are necessary for the health and safety, and possibly even survival, of people living outside. City staff claim that current City policy is that they will store and catalogue people’s belongings so that they can be retrieved at a later date;9 but for those things that are not destroyed or disposed of, the “cataloging process” does not involve any indication of who owns the property and images of the “stored belongings” appear to be piles of property cleared from encampments that have been dumped in an outdoor City parking lot (see Image 4 below).10

Image 4: Encampment Resident Property “Storage”

FACT: Parks Ambassadors are parapolice who both criminalize and enforce the criminalization of unhoused people, which makes parks unsafe and less accessible for unhoused people, and therefore inequitable.

Parapolice are police-adjacent forces like by-law officers and security guards that are tasked with managing homeless people in parks and enforcing laws which criminalize the activities that are necessary for unhoused people’s basic survival.11 Parks Ambassadors often wear uniforms that closely resemble police uniforms and work closely with police officers;12 this can make their actual authority unclear to the public, including those they are policing.7 Parks Ambassadors’ training makes it evident that their jobs involve a disproportionate focus on policing the activities of homeless people (as compared with other park users), which makes parks less equitable. The enforcement of laws that criminalize activities that are necessary for unhoused people’s basic survival makes parks unsafe for unhoused people and less accessible to them. Unhoused people are disproportionately members of marginalized groups,8 which makes their criminalization by parks ambassadors especially inequitable.


City source: City of Toronto. (n.d.) “Parks Ambassadors.”

  1. The contents listed in The Parks Ambassador Program “Executive Summary” are: Background; Expectations; Homelessness & People living in Poverty Policy; Response to Homelessness Decision Tree; Notice of Advice [encampment eviction notice]; Trespass to Property Act Letter- Suspension & Ban Policy; Park Safety Audits; Harm reduction and Open Needles in Parks; Homeless Trends. The majority of these items are directly or indirectly related to homelessness. Further, all of the training slides are bordered with photos, and on every page is at least one photo of an encampment. (This document was acquired through a freedom of information request asking for: “Any and all training manuals and/or communications regarding training for Park Ambassadors in the correspondence” of Troy Ford, the head Parks Ambassador.) Toronto Parks, Forestry and Recreation. (2019). The Parks Ambassador Program. Obtained through MFOIPPA request #2020-01772, p. 1.
  2. When Parks Ambassadors encounter an encampment, they coordinate with Streets to Homes to “resolve the situation.” If an encampment resident accepts an indoor placement offered by Streets to Homes, they are deemed compliant and Parks Ambassadors “coordinate encampment clearing, in a timely fashion.” If that person does not accept the offer, they are deemed not compliant and Parks Ambassadors are to organize the dismantling of the encampment, which can include giving written notice and requesting the assistance of the police. (See images #1 & #2 above.) Toronto Parks, Forestry and Recreation. (2019). “The Parks Ambassador Program.” Obtained through MFOIPPA request #2020-01772, p. 12. The information on these images can also be found in the Parks and Recreation Division Homelessness and People Living in Poverty Policy. People staying in encampments are supposed to be given 72 hours notice under the law before an eviction, except under very limited circumstances. Both Troy Ford and Scott McKean, who are City of Toronto staff, testified that there are multiple instances that this has not occurred, including, according to McKean, “where the City is moving to clear the park after significant outreach” (p. 42). Cross-examination of Scott McKean. Black et al. v. City of Toronto, 2020 ONSC 6398. Court file CV-20-644217.
  3. The training slides are dated 2019. It is possible the data for 2019 encampments is incomplete. This graph, taken from the training slides, does not specifically say this is the number of encampments dismantled. However it is evident from the protocols illustrated in Image #1 & #2 that all Parks Ambassadors’ encounters with encampments result in their destruction. Toronto Parks, Forestry and Recreation. (2019). “The Parks Ambassador Program.” Obtained through MFOIPPA request #2020-01772, p. 12
  4. City of Toronto. (2018). Street needs assessment – 2018.
  5. People have been told by Parks Ambassadors that they can keep some things in the park for a period of time because shelter-hotels only allow people to bring 2 bags into the shelter-hotel with them, only to find out later that their belongings were disposed of. Encampment Support Network (March 19, 2021). Two bag limit – people’s worldly goods. Further, Parks Ambassadors have disposed of “bedding material to discourage overnight sleepers”  MFOIPPA Request to City of Toronto 2019-00013, p. 36. 
  6. Parks Ambassador Troy Ford gave sworn testimony that he has cut open people’s tents in Cross-examination of Troy Ford. Black et al. v. City of Toronto, 2020 ONSC 6398. Court file CV-20-644217. See a Twitter thread by outreach worker Lorraine Lam in which she recounts the experiences of Jesse Iker, now diseased, who reported that Ford slashed his tent open while he was in it. Lam, Lorraine (@lorrainelamchop). (November 21, 2020). Twitter thread. 10:25 am; also see Lavoie, J. (2020, December 8). Ten more lives lost remembered at monthly Toronto Homeless Memorial. Troy Ford denied he did this in the same cross-examination.
  7. The City’s “new practice” is to allow people to keep their property in parks. This is explained by Dan Breault, a Program Manager with the City, in Encampment Support Network (March 19, 2021). Two bag limit – people’s worldly goods. Prior to this, according to Breault, “just everything was absolutely discarded.” Prior to this policy being implemented, it was City policy to give unhoused people advance notice before disposing of their property. Parks and Recreation Division. (2002). Homelessness and People Living in Poverty Policy.
  8. Dan Breault, City Program Manager, said that, given this is a “new practice… there will be mistakes and room for refinement and we’re continuing to try to make those refinements as we go. Understanding that… in this particular case and in other cases… somebody is suffering and… for that… we’re sorry” in Encampment Support Network (March 19, 2021). Two bag limit – people’s worldly goods.
  9. As quoted in Encampment Solidarity Network (@ESN_TO). (March 2, 2021). Twitter post .
  10. Encampment Solidarity Network (@ESN_TO). (March 2, 2021). Twitter post .
  11. The “criminalization of homelessness” involves the creation and enforcement (by police and parapolice) of rules that specifically regulate homeless people in public spaces. The effect of criminalization of homelessness is that “people who occupy public spaces (because they lack private ones), and whose poverty is highly visible, are subject to extra attention by the criminal justice system not so much for what they do, but for who they are and where they are.” O’Grady, Bill, Stephen Gaetz, and Kristy Buccieri. Can I see your ID? The policing of youth homelessness in Toronto. Toronto: Justice for Children and Youth & Homeless Hub, 2011, p. 7. Laws which criminalize homelessness include those which make activities that are necessary for unhoused people’s basic survival illegal. These laws include prohibitions on sheltering oneself, lying down in public places, and sleeping in parks. The enforcement of such laws causes both physical and psychological harm and has been found to violate the right to life, liberty and security of the person enshrined in section 7 of the Canadian Charter of Rights and Freedoms. Pivot Legal Society. (2016). Homeless Rights in Canada. Submission of the Pivot Legal Society to the Committee on Economic, Social and Cultural Rights for the Sixth Periodic Report of Canada for the CESCR’s 57th Session; also see Withers, A. J. (2020). Mapping ruling relations through homelessness organizing. York University.
  12. Cross examination of Troy Ford. Black et al. v. City of Toronto, 2020 ONSC 6398. Court file CV-20-644217; Parks Forestry and Recreation. “Parks Ambassador Service Level.” Toronto, 2017; Parks and Environment Committee. “Parks Ambassador Program.” Toronto, 2017; Withers, A. J. (2020). Mapping ruling relations through homelessness organizing. York University.
  13. Kammersgaard, Tobias. “Private Security Guards Policing Public Space: Using Soft Power in Place of Legal Authority.” Policing and Society 31, no. 2 (February 7, 2021): 117–30; Withers, A. J. (2020). Mapping ruling relations through homelessness organizing. York University.
  14. City of Toronto. (2018). Street needs assessment – 2018.

Image 4 Credit: Screen capture from video, photographer unknown.