FACT: It is impractical, illogical and a significant barrier to require a population that often does not have access to (charged) phones to access shelter by phone. It is even more impractical, illogical, and a significant barrier to require a population that often doesn’t have access to (charged) phones to call back repeatedly and/or provide a phone number where they can be reached.
FACT: Because of technological and financial barriers that requiring a charged phone presents for people seeking shelter through Central Intake, many people rely on front-line workers to assist them in calling Central Intake in search of shelter.1
Front-line workers are only available during set hours and may not have somewhere for someone to wait while the worker makes repeated calls to Central Intake, particularly during COVID-19. During the evenings and on the weekends, it can be particularly difficult for people to access services that will help with both making calls and receiving a call if a bed becomes available. A call-back may seem simple but can require someone spending hours of their day in a health centre or agency (at least when there is space available and when there isn’t a pandemic restricting access to these spaces).
City claim: City of Toronto Press Release, December 3, 2020.
- Grant, M. (2020, December 7). Melody Grant, South Riverdale Community Health Centre; Howat, K. (2020, December 7). Toronto’s Economic and Community Development Committee meeting. EC18.6 Economic and Community Development Committee; Koyama, D. (2020, December 3). Communication from Danielle Koyama, Japanese Canadians for Social Justice. EC18.6 Economic and Community Development Committee.